The Service Delivery Manager (SDM) for HTC Europe is responsible for driving operational excellence across the Customer Contact business function. This includes maintaining a high level of knowledge relating to processes, procedures, in-life products and contact centre systems, ensuring that supporting knowledge content is efficiently created and distributed. The SDM will be inspired by new technology and be technically proficient, with the capability to think problems through logically and systematically. The SDM needs to have experience in coordinating projects and initiatives, where effective time management and eye for detail are imperative. The role will be challenging, but will reward those who thrive in a fast-paced, client-focused, and entrepreneurial environment.
Key Responsibilities include (but not limited to)
Knowledge Skills and Abilities
Education / Training
Any other relevant information: