HTC Europe

  • Field Test Engineer

    Category
    Product
    Position Type
    Permanent Full-Time
    Country
    Poland
  • Overview

    Role Purpose:

     

    • To execute test plans and scripts, identifying pre-released product performance and functionality issues.
    • To perform field trials independently on 2G/3G/LTE/Volte/VOLTE/VoWiFi/ technology features, applications and connected devices.
    • Providing technical support and solutions to Virtual reality Enterprise customers
    • To verify the exact nature of a reported customer issue, through going to the customer and replicating the issue.
    • Evaluate feedback on usability and state pf product to support development, track and escalate issues
    • Inspired by desire to understand the details involved in effectively deploying critical software and playing a key role in challenging environments

    Responsibilities

    Field Trial

    • Perform the HTCs test scripts together with the regional product validation requirements, in order to identify any product performance issues before release to the customer.
    • Execute the test of all new and upgraded products including, software, applications and accessories.
    • Plan, coordinate and manage the test activities with respective stakeholder.
    • Regional ambassador for User Trail testing and supporting users as required by the program

     

    Software Quality Assurance testing (SQA)

    • Conduct software quality assurance testing, working with the customer in order to verify a reported issue at any stage during the product life cycle.
    • Participate in joint test sessions with customer in their labs or in field.
    • Owner of test setup environment in the region

     

    Reporting

    • Capture phone logs that enable HTC Engineering to develop a detailed understanding of the products performance.
    • Status report on testing with comprehensive summary and conclusion
    • Raise defect for issue with detailed description of test scenario, test environment and attach initial analysis of defect if needed.
    • Understand field issues and analyse logs to understand various RF and protocol layer issues as required
    • Track and follow up on issues and provide R&D support to resolve the issue and verification of corrections.

    Person Specification

    Experience

    • At least 3 years SQA/field trial experience within mobile telecommunications sector (Android preferred)
    • Proven experiences in devices testing (IOT & GCF)
    • QXDM logging tools knowledge and experience
    • Has experience of working with Qualcomm and Mediatek chip sets and is familiar with mobile test methods
    • Experience or interested in virtual reality based immersive collaboration environments
    • Experience in consumer product development and delivery
    • Customer Focus and Relationship Building, including demonstrated ability to work well with product teams, developers, management and end users
    • Used to working to tight deadlines
    • Has good communication and relationship building skills
    • Good communication skills in English (written and oral)
    • Enthusiastic and self-motivated

    Key Competencies

     

    • Focused working methodology to work
    • Strong technical background
    • Planning and Organising
    • Drive for Achievement
    • Resilience
    • Working in Partnership

    Other relevant information:

    • Poland based with domestic and international travel as required.
    • Preferable- driving license
    • Language – Polish and English essential, Desirable- Other European languages

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